Return/exchange policy

Our website offers return and exchange service. Return and exchange are accepted within 15 days after you get the item. If you simply want to exchange an order or return it for a refund or place a new order on our website, please kindly check our return and exchange policy below.

1 Customers should keep the Return Merchandise Authorization Number (RMA) from our customer service. The return and exchange order without RMA will not be accepted in our store.
2 Customers are responsible for the fee of returning shipping.
3 The merchandise must be returned to our warehouse within 14 days after we get the RMA.
4 We accept the return and admit the shipping fee only under these situations: shipping damage, shipping lost. Customers should pay for a 15% restocking fee.
5 If customers don’t like the merchandise or placed wrong order, customers will be responsible for the shipping fee.
6 Clearance and closeout items will not be eligible for return.
7 Please keep the merchandise in a new re-sellable condition with original packaging. Used merchandise will not be accepted for return.
8 If customers get the damaged product and ask for return, please take a photo for us to confirm it.