Update Technique Support

Q1: Carprog FULL V9.31, and the "V9.31" is the software version or hardware version?
A1: It is software version.

Q2: I have one Carprog V4.0 and want to update to V5.31, would you please send me the CD of V5.31?
A2: It doesn't need to send CD, you can contact us for the download link of it .

Carprog Full Self Diagnosis Technique Support

Q: After I do a self-diagnostic, I got an error as the following picture shows, how to read Carprog full self-diagnostic result?
A: The upper part of this picture displays the Self-diagnostic result, and the lower part of this picture suggests you need to change the 4 pieces of chip in the red circle.

Connections and Communication Technique Support

Q1: Is your carprog full packed with A1 cable?
A1: Yes, our Carprog full is packed with A1 cable.

Q2: CarProg full 4.1 "No device attached"
A2: Go to the "Device Manager" to check whether the "USB Human Interface Device" is found.

Function and Features Technique Support

Q1: Can CarProg full read 24Cxx series and 93xx series EEPROM?
A1: Yes, it can.

Q2: Can CarProg full reset or copy the UCH for Renault scenic 2000?
A2: No, it can't.